Builder Prime vs. Improveit 360

A Comparison Of The Two Popular Software Platforms For Contractors

Searching for a software platform to help you run and grow your home improvement business? If so, you have quite a few options to choose from—two of those being Builder Prime and Improveit 360.

Both are popular contractor industry solutions. But there are significant differences between Builder Prime and Improveit 360 to be aware of before deciding on one or the other.

Comparing Builder Prime and Improveit 360

Customer Relationship Management

Improveit 360 is CRM software that offers lead management features such as collecting lead information electronically, automatically logging activities, and lifecycle communications to create call campaigns. The status of every lead in Improveit 360 must be tracked and updated manually. 

Builder Prime is a complete CRM solution that was designed based on a central concept: automation.

Builder Prime developers spent research time at home improvement businesses to assess the CRM needs of contractors. And the kind of CRM contractors need most is one that does a lot of the heavy lifting for them—a program that runs on autopilot flawlessly, freeing up valuable time and labor hours.

Here are a few ways Builder Prime delivers unrivaled CRM automation and makes customer relationship management easy:

  • Fail-safe lead tracking that automatically advances and categorizes leads and customers into hyper-specific buckets.
  • Worry-proof follow-up tools that include email automation, SMS text message automation, and a company-wide connected interface, so everyone has access to the details they need.
  • Ultra-detail, precision reporting on Key Performance Indicators relating to leads, customers, sales, and production. For metrics like net sales per lead issued (NSLI) and lead/customer acquisition cost reporting, Builder Prime is the superior platform.
  • Seamless integration with top contractor apps like Angi Ads, Angi Leads, CompanyCam, Google Calendar, and Apex Chat.
  • An innovative, user-friendly sales calendar lets contractors easily manage schedules for unlimited sales reps. Sales meetings automatically drive metrics and workflow updates.

Builder Prime’s CRM features also synchronize with the estimation and production management side of the program. This provides a fully streamlined experience and allows contractors to control all company operations from a single program.

Estimation Features

This is one of the biggest differences between Improveit 360 and Builder Prime.

Improveit 360 does not include estimate, contract, and proposal creation tools and requires integration with a third-party estimating app to sync estimates with your Improveit 360 account. 

Builder Prime delivers powerful estimate-creation tools. With a built-in estimation feature, contractors can easily build custom templates, attach photos to proposals, and go fully digital with paperwork.

An additional benefit of Builder Prime is that its estimation tools help drive workflow. Actions taken with estimates automatically trigger progression to the next step in the sales process—email/text message follow-up, to-do lists for sales reps, and even rehash campaigns if a sale doesn’t close. Estimation features fully sync with the rest of the Builder Prime platform to create a streamlined experience from start to finish.

Production Management

Improveit 360 provides project management and appointment scheduling tools that include features like drag-and-drop calendars, block scheduling, a mobile app, project costing, project scheduling, and custom project templates. 

Builder Prime delivers a full set of production management tools for contractors in any industry:

  • Complete subcontractor management, including bidding and purchase order managing
  • Easy drag-and-drop scheduling calendars for production teams
  • Ultra-detailed Gantt charts
  • A seamless mobile experience for a unified job site-to-office connection
  • GPS time clock and turn-by-turn directions
  • Customizable project status and milestone tracking (know what follow-ups are required for customers AND team members; plus, follow-up can be fully automated)
  • And more!

In addition, the handoff from sales to production within the Builder Prime platform is streamlined and smooth. All data transfers automatically, eliminating manual entry and key information slipping through the cracks.

Customer Support

Improveit 360 offers customer support within the Improveit 360 system via support tickets, a toll-free product support phone number, and a knowledge base with self-service help articles. 

Builder Prime delivers a truly personalized level of customer support and training. This includes the following:

  • Average response time to user emails within one business hour
  • Live chat support from actual Builder Prime employees (NOT an overseas chat service) during business hours
  • A dedicated account manager with access to their direct phone line
  • Access to the account manager’s schedule to see their open appointment times
  • Unlimited live screen-share training for every Builder Prime plan
  • Extensive collection of online training videos and articles
  • In-person training programs for Growth and Enterprise plans

Summary

Improveit 360 and Builder Prime are both robust CRM platforms designed for contractors. However, Builder Prime offers a more comprehensive, end-to-end solution tailored specifically for home improvement companies. Unlike Improveit 360, which is built on Salesforce, Builder Prime is built from the ground up, allowing users to easily make changes and configurations without needing prior Salesforce experience.

Builder Prime is the industry’s leading platform in terms of automation. The elimination of manual data entry for tasks like lead tracking, reporting, and follow-up will save time, improve efficiency, and ensure nothing slips through the cracks. 

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